Communication is crucial between landlords and tenants. In addition to being intentional about what you communicate with your tenants, you should also pay attention to the communication channel you use.
When a tenant moves in, you will provide them with your preferred methods of communication. Below are three methods to consider:
Texting
Texting can be a great communication channel for quick notes or reminders. You can quickly send text messages regarding maintenance, repair updates, rent due dates and so on.
However, a tenant should have consented to communicating with you via text. You should also inform your tenants of matters that can be communicated through text and when you will be responding to texts.
Note that it’s easier to lose texts when you change phones or accidentally delete a conversation. That’s why it’s not recommended to handle sensitive matters with tenants via text.
Email is a reliable platform for conveying crucial matters to a tenant, including lease updates, policy changes and late rent notices. Besides, emails allow you to keep your record and attach documents for tenants.
Phone calls
You can call your tenants in emergencies. For example, when their house needs emergency maintenance. You can also use phone calls to provide polite reminders or when you have an immediate lease concern.
Further, if you had communicated with a tenant on another communication platform and would like to clarify information, perhaps they asked a question or you missed a detail, you can call to address the issue effectively.
Phone calls can help you improve your landlord-tenant relationships.
The right communication platform depends on the nature of the conversation you want to hold with a tenant. Consider legal guidance to approach this matter from a professional angle.
